FAQ

POSTAGE Everyone loves to receive their parcels fast! Within Australia, we deliver all our orders to you via the Australia Post Service. We aim to have the order posted to you within 2 working days. Please allow 2-7 working days for delivery.

Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organize the return of damaged goods or to report that a parcel has not arrived.

International Postage
If you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge to us and then it will be your responsibility to pay any input duty or sales tax within your own country.
Out of Stocks - we update our sites product availability frequently however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

14 Day Return Policy
We understand that buying clothing and fashion online is convenient however it doesn’t give you the chance to try things on first and sometimes items just don’t fit or suit you. You may return the items bought online within 14 days of purchase for a full refund or exchange. (Note: the refund is for the item/s and does not include the postage charges).

How do I return products to ZOOKA?
Please contact us at sales@zooka.com.au for a returns form which we ask you to fill out and return with any items that didn’t fit or suit. The return postage is your responsibility however we will pay for the postage to you when a replacement product is requested. We obviously ask that the garment has not been worn or washed, all labels are attached and that you take care to protect the garment when posting. If concerned, please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit.

What if a product is faulty?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact customer service on sales@zooka.com.au

Privacy
ZOOKA is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secured.
We only use this information to identify your orders, provide you with our newsletters (if you have subscribed). We do not pass on/sell/swap any of your personal details with anyone. We don't treat the data collected as personal information or use it in association with other personal information.
We are always very happy to answer any questions you may have regarding privacy, via email at sales@zooka.com.au